-: IMPORTANT NOTICE :-
1. ______ is one of the five C’s that hampers the right attitude of communication.
Counselling
Contending
2. Who said it about culture and communication, ‘Culture is a code…. Communication requires coding and symbols that must be learned and shared”? ___________.
Matthew Arnold in ‘Culture and Anarchy'
Alfred Smith in ‘Communication and Culture’
3. BATNA, WATNA and ZOPA are related to ____________ skills.
Negotiation
Social
4. The most acknowledged style for a successful negotiation is ______.
Purple
Red
5. People from ____________ use poetic language in dealing with the customer.
North-America
Arabs
6. We should move from ethno-centrism to ________.
Ethno-relativism
Euro-centrism
7. What is the full form of BATNA?
Best Agreement Technique for negotiation and Agreement
Best Arrangement Technique for negotiation and adoption
Best Alternative to a Negotiated Agreement
Best Acquisition Technique for Navigation and Advancement
8. What does organizational communication represent?
Feedback
Replication
Transmission
All of the above
9. Which among the following is not an element of culture?
Ritual
Identity
Language
Diplomacy
10. On the negotiating table you should ____.
strictly follow the planning that you made before the negotiation
be prepared for the unprepared condition
ask the negotiator to cancel the negotiation
all of the above
11. If you find that a deadlock during the negotiation, then how will you handle it?
I will become confrontational
I will explain the consequences.
I will use the ethical aspect of the agreement.
Both B&C
12. Why does learning about cultures becomes essential for a professional in an
organization?
It deviates the professional from the given target.
It helps in planning different strategies for different communities.
It helps to understand the heterogeneity of different social groups.
None of the above
13. Which among the following are not true about culture?
Culture represents identity and other social discrimination.
People belonging to low cultural contexts are supposedly rational.
Cultural studies can be ignored as it does not impact the handling of customer
directly.
Becoming cross cultural means denying the dynamic aspect of culture.