Voice mail focuses on essentials without interrupting potential receivers.
True
False
“The right word may be effective, but no word was ever as effective as a rightly timed pause”. This is a statement of Mark Twain, an American author, about the use of silence and pause in a communication process.
True
False
“I’m okay, you are okay”, shows the introvert kind of personality according to Dr. Eric Berne.
True
False
Telecommunication does not need a facilitator or party leader to lead the meeting.
True
False
According to Johari Window, four parts of 'self' exist in a human being.
True
False
Human voice carries intentional and unintentional emotions and messages.
True
False
Which among the following is not a type of attitude according to Eric Berne?
Implosion
Introvert
Negative
Assimilation
The hidden self is fear, secrets, sensitivities. So hidden self should be moved into ______ to establish better understanding at the workplace.
Blind Area
Open Area
Unknown Area
None of the Above
The volume of voice is an essential aspect of effective communication. Which one is true about it?
Speak as loud as possible in a small group
Be audible
Voice should be soft.
Both B&C
What should be your first reaction when you receive a phone call in an organization?
What is the purpose of your calling, Sir?
You must tell your name and designation first.
I am busy. Call me later.
None of the Above
Which handshake is described as politician’s handshake?
Dead fish Handshake
Glove Handshake
IDouble-handed Handshake
None of the Above
Which statement/s is/are correct about non-verbal communication?
It supplements verbal communication.
It is less important than verbal communication.
Symbols are not used in non-verbal communication.
It is spontaneous and unstructured.
Which among the following is/are not related to communication theories?
Derrida’s theory of deconstruction
Eric Berne’s theory of attitude
Lyotard’s theory of postmodernism
Johari Window